• Assistant, Customer Field Service - Skilled

    Job Location(s) US-CO-Greenwood Village
    Posted Date 4 weeks ago(10/18/2018 1:18 PM)
    Job ID
    2018-29998
    Category
    Call Center/Customer Service
    Position Type
    Contract to Perm (Full-Time)
    # of Openings
    1
  • Overview

    • The Customer Support Specialist will be the interface between the customer (surgeon, surgeon assistant, radiologist, sales rep, downstream marketing) and operations (designers, supply chain coordinator, customer service) for a new product implementation. 
    • The responsibility of the Customer Support Specialist is to guide and support the user of patient specific products through the process. 
    • Set up company's WebApp accounts, train new users on the system and support the usage of the system 
    • Consult for technical questions and details on CT/MR scanning protocols 
    • Support IT related questions (usage of different type of browsers, use 3D pdf, zip files) 
    • Inform users anytime if necessary about the status of their customized product. Prioritize workorders and help with expedite requests if required.

    Qualifications

    • Experienced to operate in an international matrix organization
    • Computer savvy, affinity to learn new programs and systems
    • Profound knowledge on supply chain structures preferable for patient specific products
    • Experience in supply chain process development and improvement Emotional Intelligence
    • Demonstrated pattern of learning and self-improvement.
    • Strong communication skills.
    • Strong problem solving and analytical skills. 
    • Effectively communicate technical terms to a non-technical audience (operations to customer)

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