• IT Desktop Support

    Job Location(s) US-NC-Hickory
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    Position Type
    Contract (Full-Time)
    # of Openings
  • Overview

    Typical shift is Monday-Friday from 8-5. worker should not work OT without prior manager approval. 
    This role will move to Charlotte, NC when the current Hickory HQ relocates there. Timing is still not determined. 


    • Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

    • May be responsible for the purchase and installation of hardware/software.

    • Represents bridge between technology and business needs.

    • Resolves problems with new and existing equipment.

    • May train end users on software.

    • Administers end user requests and projects.

    • Coordinates resources to solve problems.

    • Learning and applying a basic knowledge in one skill area.

    • Limited use and/or application of technical principles, theories and concepts.

    • Develops solutions to routine technical problems of limited scope.

    • Work is closely supervised.

    • Follows specific, detailed instructions.

    • May be assigned to small projects or to phase(s) of larger projects.

    • Contributes to the completion of routine technical tasks.

    • Failure to achieve results can normally be overcome without serious affect on schedules and programs.

    • Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.

    • May or may not have frequent external customer contacts. 


    Education: 2 Year degree required.


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