• IT Desktop Support

    Job Location(s) US-NC-Hickory
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-29670
    Category
    Helpdesk
    Position Type
    Contract (Full-Time)
    # of Openings
    1
  • Overview

    Typical shift is Monday-Friday from 8-5. worker should not work OT without prior manager approval. 
    This role will move to Charlotte, NC when the current Hickory HQ relocates there. Timing is still not determined. 

    Responsibilities

    • Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.


    • May be responsible for the purchase and installation of hardware/software.


    • Represents bridge between technology and business needs.


    • Resolves problems with new and existing equipment.


    • May train end users on software.


    • Administers end user requests and projects.


    • Coordinates resources to solve problems.


    • Learning and applying a basic knowledge in one skill area.


    • Limited use and/or application of technical principles, theories and concepts.


    • Develops solutions to routine technical problems of limited scope.


    • Work is closely supervised.


    • Follows specific, detailed instructions.


    • May be assigned to small projects or to phase(s) of larger projects.


    • Contributes to the completion of routine technical tasks.


    • Failure to achieve results can normally be overcome without serious affect on schedules and programs.


    • Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.


    • May or may not have frequent external customer contacts. 

    Qualifications

    Education: 2 Year degree required.

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