• HR Shared Services Manager – North America (Mandarin)

    Job Location(s) US-San Mateo
    Posted Date 3 months ago(12/13/2018 12:38 PM)
    Job ID
    Human Resources
    Position Type
    # of Openings
  • Responsibilities

    1. Build/manage day-to-day HR operations/transactional services and ensure the service is delivered with high quality and efficiency, including various staffing activities such as new hire induction, probation, transfer, exit, termination, etc.

    2. Provide support to maintain HR policy, procedure and programs;

    3. Continuously drive improvements in vendor management duties including but not limited to North American payroll and benefit providers. Make sure high standard of data accuracy and compliance can be achieved.

    4. Maintain and analyze HR data, provide in-depth insights/reports on employee trend/issues including turnover & headcount report to support critical HR actions.

    5. Act as contact person for employees on a wide range of questions related to HR policies, procedures and benefits.

    6. Play critical role in liaising with business management, Corporate C&B, stakeholders, process owners and HRBP;

    7. Partner with HRBP in actively identifying improvements according to LEAN ways of working and participates in LEAN process improvement activities


    1. Bachelor degree. At least 6+ years’ overall HR operation experiences in global company, payroll & benefit vendor management experience is preferred;

    2. Strong capability of problem solving;

    3. Good team management skills;

    4. Quick learner with a positive and pragmatic attitude as well as an excellent sense of priority;

    5. Strong Vendor Management skills;

    6. Customer focused with good organizational sensitivity, collaborative and change agile;

    7. High capability of working independently and can work in a fast-paced environment;

    8. Excellent verbal and written communication skill in both English and Mandarin;


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