• IT Process Analyst

    Job Location(s) US-NY-Painted Post
    Posted Date 2 weeks ago(7/9/2018 2:57 PM)
    Job ID
    2018-29548
    Category
    IT Infrastructure
    Position Type
    Contract (Full-Time)
    # of Openings
    1
  • Responsibilities

    • Participate in the design of high quality processes that align with best practice and enable high quality service.
    • SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, etc. as well as project resource with a focus on ITSM Processes. 
    • Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes.
    • Identify sources of data to define improvement opportunities and provide input for process design and identified improvements.
    • Incorporate key vendors/partners into existing processes.
    • Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement.
    • Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement.
    • Analysis of process performance results and development of proposed action plan.
    • Identify training needs, develop training and deliver training. 

    Qualifications

    • Minimum level of education: Two year degree 
    • 2 years’ of experience with process development, improvement 
    • Top three skills: ITIL, Process Development/Improvement, Data Analysis

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.