• IT Process Analyst

    Job Location(s) US-NY-Painted Post
    Posted Date 2 weeks ago(7/9/2018 2:57 PM)
    Job ID
    IT Infrastructure
    Position Type
    Contract (Full-Time)
    # of Openings
  • Responsibilities

    • Participate in the design of high quality processes that align with best practice and enable high quality service.
    • SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, etc. as well as project resource with a focus on ITSM Processes. 
    • Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes.
    • Identify sources of data to define improvement opportunities and provide input for process design and identified improvements.
    • Incorporate key vendors/partners into existing processes.
    • Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement.
    • Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement.
    • Analysis of process performance results and development of proposed action plan.
    • Identify training needs, develop training and deliver training. 


    • Minimum level of education: Two year degree 
    • 2 years’ of experience with process development, improvement 
    • Top three skills: ITIL, Process Development/Improvement, Data Analysis


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