• Customer Service Representative I

    Job Location(s) US-NJ-Hackensack
    Posted Date 3 months ago(3 months ago)
    Job ID
    2018-29535
    Category
    Call Center/Customer Service
    Position Type
    Contract (Full-Time)
    # of Openings
    1
  • Overview

    Shift Time: 8.00 AM to 4.30 PM

    Responsibilities

    • Performs assigned tasks within established procedures in various phases of the customer service operations.  As assigned, duties may include:
    • Required to utilize Video Display Terminals in the daily processing of customer inquiries.
    • Responds to customer inquiries; completes calls or relays information as necessary pertaining to customer billings and other problems.
    • Prepares necessary source documents to effect change to customer accounts and amending or adjusting consumption and revenue.
    • Opens, separates, and distributes incoming departmental mail, including processing of customer payments.
    • Records and processes meter readings supplied by customers.
    • Performs receptionist duties, including operation of switchboard.
    • Checks telephone bills and maintains record of all toll calls (including permissible personal calls passing through board).
    • Must possess ability to sit for extended periods of time.
    • Representative must possess oral and written communication skills.
    • Representative must possess auditory acuity.
    • Performs other similar or less skilled work as assigned.
    • Assists employees of a higher classification as assigned

    Qualifications

    • Operates company systems, devices and software applications
    • Must possess good verbal and written communication skills.
    • Strong problem solving skills and ability to independently follow through on tasks and projects.
    • Must be able to lift up to 30 pounds

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