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Customer Service Representative I
3 months ago
(3 months ago)
Call Center/Customer Service
# of Openings
Shift Time: 8.00 AM to 4.30 PM
Performs assigned tasks within established procedures in various phases of the customer service operations. As assigned, duties may include:
Required to utilize Video Display Terminals in the daily processing of customer inquiries.
Responds to customer inquiries; completes calls or relays information as necessary pertaining to customer billings and other problems.
Prepares necessary source documents to effect change to customer accounts and amending or adjusting consumption and revenue.
Opens, separates, and distributes incoming departmental mail, including processing of customer payments.
Records and processes meter readings supplied by customers.
Performs receptionist duties, including operation of switchboard.
Checks telephone bills and maintains record of all toll calls (including permissible personal calls passing through board).
Must possess ability to sit for extended periods of time.
Representative must possess oral and written communication skills.
Representative must possess auditory acuity.
Performs other similar or less skilled work as assigned.
Assists employees of a higher classification as assigned
Operates company systems, devices and software applications
Must possess good verbal and written communication skills.
Strong problem solving skills and ability to independently follow through on tasks and projects.
Must be able to lift up to 30 pounds
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