• Customer Support Representative - Jr.

    Job Location(s) US-MI-Portage
    Posted Date 1 month ago(5/22/2018 8:28 AM)
    Job ID
    2018-29358
    Category
    Call Center/Customer Service
    Position Type
    Contract (Full-Time)
    # of Openings
    1
  • Overview

    Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. 

    Responsibilities

    • Receives telephone calls and acts as a key contact regarding a variety of order-related requests, including but not limited to: pricing, scheduling, information updates, and shipping. 
    • Processes customer orders via EDI, FIMS (Field Inventory Management System), phone, email, or fax and determines status of existing orders, including shipment tracking. 
    • Provides detailed product information to customers as requested through order entry or order-related inquiries. 
    • Held accountable for upholding order-related policies and guidelines. 
    • Directs and assists customers to appropriate company divisions and departments. 
    • May provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed. 
    • Process customer returns. 
    • Process complaints and enter into complaint system. 
    • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically, by fax or by phone within same day of receipt.

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