• IT Service Delivery Analyst

    Job Location(s) US-NY-Corning
    Posted Date 3 weeks ago(5/4/2018 4:51 PM)
    Job ID
    2018-29280
    Category
    Helpdesk
    Position Type
    Contract (Full-Time)
    # of Openings
    1
  • Overview

    Monday - Friday 8-5 
    Must sit on site in Painted Post 

    Responsibilities

    • Provides support to users including problem recognition, research, isolation, resolution and follow-up steps.

    • Is able to resolve some problems immediately, while more complex problems are assigned to second level support.

    • Maintains a troubleshooting tracking log ensuring timely resolution of problems.

    • Has detailed knowledge of one skill area or basic knowledge of several skills.

    • Frequent use and application of technical standards, principles, theories, and concepts and techniques.

    • Provides solutions to a variety of technical problems of moderate scope and complexity.

    • Works under general supervision. Follows established procedures.

    • Work is reviewed for soundness of technical judgment and overall adequacy.

    • May take on moderate size projects or several components of a large project.

    • Contributes to the completion of milestones associated with specific projects.

    • Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources.

    • Primarily internal company contacts.

    • Infrequently interorganizational and outside customer contacts on routine matters.

    Qualifications

    • Manager wants PowerPoint and Excel experience focusing on the data analysis.

    • Wants at least 5 years of IT experience, even desktop or call center experience would count towards this.

    • 4 year degree or higher required.

    • Service now experience is a plus and ITIL foundation is a bonus.

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