Senior Team Leader (Inventory, Customer Service, Warehouse)

Job Location(s) US-PA-Bethlehem
Posted Date 7 days ago(2/15/2018 9:48 AM)
Job ID
Position Type
Contract (Full-Time)
# of Openings


Job Summary: Lead, supervise and coordinate the activities of team operations and logistics management throughout the entire branch.


Essential Duties & Responsibilities:

  • Manage employees to include scheduling, providing technical assistance, and employee development which include hiring, communicating company policies, coaching and counseling, administering performance appraisals, and enforcing company policies through appropriate disciplinary measures. Manage several individual contributors that may be in geographically separated locations.
  • May manage broader areas of the department, including lead several teams, contribute toward strategic operations/logistic or inventory plans and programs.
  • Collaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain.
  • Ensure on-time, complete and accurate delivery of products to customers
  • Ensure individuals and team as a whole consistently achieve or exceed all performance metrics. Metrics may include, but are not limited to, quality, reliability, implant availability, budgets, productivity, efficiency, inventory, cost reduction and revenue.
  • Work to achieve an environment that is free of safety hazards and improper ergonomic conditions while driving employee commitment to use safe work practices every day.
  • Ensure compliance with established regulatory and quality, legal, corporate, and human resources policies and procedures.
  • Provide on-the-job training and guidance to team members and ensure a proper tracking of competencies. Adhere to standards of training and provide documentation, continuous performance enhancement, and reliability. 
  • Recruit temporary and permanent talent to the team. Ensure new hires meet all criteria for employment. 
  • Achieve operational excellence via team-based and product-focused orientation, capacity planning, continuous improvement, safety awareness, and cost reduction to be implemented so timely, accurate deliveries are produced.
  • Achieve employee engagement by being responsible and accountable for actions promoting an environment that fosters personal growth and development.
  • May direct reports to monitor quality of goods by reviewing costs, schedules, and timeliness of delivery and conformance to specifications.
  • Focus on customer satisfaction through teamwork and empowerment, solve problems through a consultative approach, operate with honesty and integrity and provide a highly responsive and unsurpassed level of customer service.
  • Accountable for all record-keeping as appropriate and in accordance with company specifications.
  • Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. 
  • Actively participate in the ongoing development of a corporate culture that strives to achieve the highest ethical standards. Conduct all business affairs ethically and lawfully and ensure open, honest communication without fear of retaliation.


Education and Special Training Required: 4 year degree in business or other relevant field of study OR equivalent work experience.


Qualifications and Work Experience Required:

  • 4+ years of proven leadership/supervisory experience required.
  • Demonstrated organization, planning, communication, project management and performance attainment in an operations or logistics environment.
  • Must have a valid Driver’s license with a good driving record
  • Must be willing to travel overnight (10%) to cover all branch satellite locations in some areas
  • Demonstrated knowledge of principles and methods for selection, storage and movement of medical products
  • Demonstrated data integrity, analysis and reporting skills
  • Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
  • Proven customer or account management experience
  • Must have demonstrated team leadership, communication, and talent evaluation skills
  • Demonstrated understanding of a distribution and storage environment
  • Demonstrated understanding of inventory value, chain of handling and resolving and following up on client inquiries
  • Must be able to drive team productivity and develop individual relationships across the organization 
  • Understanding of the impact of inventory across multiple demographics
  • Demonstrated ability to maintain composure in a fast paced environment
  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
  • Must be able to lead and work in a team environment
  • Prefer demonstrated knowledge of the medical implant industry and hospital customer base
  • Must have the ability to work flexible hours, as needed to support the business needs


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.