IT Process Analyst

Job Location(s) US-NY-Painted Post
Posted Date 1 week ago(2/12/2018 2:43 PM)
Job ID
2018-28839
Category
IT Infrastructure
Position Type
Contract (Full-Time)
# of Openings
1

Overview

Monday - Friday 8 am to 5 pm 
Must sit onsite in Painted Post, NY. 

Responsibilities

  • Participate in the design of high quality processes that align with best practice and enable high quality service.
  • SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, Release, Change, etc. as well as project resource with a focus on ITSM Processes.
  • Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes.
  • Identify sources of data to define improvement opportunities and provide input for process design and identified improvements.
  • Incorporate key vendors/partners into existing processes.
  • Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement.
  • Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement.
  • Analysis of process performance results and development of proposed action plan.
  • Identify training needs, develop training and deliver training.

Qualifications

  • Manager must haves: 2 year degree. ITIL or ISO2000 knowledge/experience.

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