The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
Additional responsibilities may include:
**NOTE** The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization.
**NOTE** The candidate should be aware that the location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
**NOTE** The primary role of the Field Services technician is to restore service, NOT root cause analysis.
Education: 2 yr degree is required.