• IT Manager (Mandarin)

    Job Location(s) US-NY-New York
    Posted Date 1 year ago(1/29/2018 2:34 PM)
    Job ID
    IT Infrastructure
    Position Type
    # of Openings
  • Overview

    Position: IT Manager

    Location: San Mateo or Sunnyvale, CA


    To effectively support company’s business operations in the US, It is open to recruit an IT engineer to support our local businesses. He or she will lead outsourced engineers based in the region and cooperate with the international IT team from Europe, Asia and China to provide outstanding IT services and deliver office project execution.



    Primary Roles: 


    Deliver daily support to end users and manage IT infrastructure of existing offices and new office projects.


    • Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
    • Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
    • Deliver IT orientation to new employees with company standards and provide regular user trainings to improve user productivity
    • Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
    • Manage IT assets in the region and ensure accuracy of IT assets management
    • Manage outsourced engineers to deliver IT services up to company standards  
    • Act as project manager to cooperate Group internal and external teams to plan, design, develop and implement IT projects in the region
    • Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support


    • 3 years of experience in IT.
    • Bilingual: Mandarin and English


    Technical skills:

    • Experienced computer troubleshooting skills (windows 7 and mac OS)
    • Good knowledge of Active Directory/DHCP/DNS/TCP/IP
    • Familiar with windows server and relevant permission
    • Familiar with Cisco telephone and conferencing systems
    • Physical server and virtual server management
    • Networking skills such as managing network switch/firewall/etc


    Personal skills:

    • Strong spoken and written Mandarin and English language skills
    • Good telephone manner, patient with good communication skills
    • Strong customer service sense with a humble attitude 
    • Willingness to take initiatives, hands on and result driven
    • Quick learner and ability to embrace change


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