IMS Support Analyst

US-NY-Painted Post
2 weeks ago(12/5/2017 4:25 PM)
Job ID
2017-28490
Category
Helpdesk
Position Type
Contract (Full-Time)
# of Openings
1

Overview

Description: IMS Support Analyst 

Hours of work / work schedule / flex-time 
• Basic work hours are 40hrs/week; 8am-5pm 
• Part of an On-call rotation (every 8-10 weeks) to support a manufacturing facility running 24/7 X 365 (three week rotation 3 days, 2 days, 2 days) 
• OT: None 

Scope of Position: 
• Learn manufacturing related IT systems/processes and how they interact with equipment, controls, and measurement systems 
• Primary problem ticket manager responsible for resolving/fulfilling incidents and service requests for Level 2 IMS Operations to keep manufacturing running 
• Troubleshoot custom Proficy applications, PLC data transactions, Server performance, SSRS Reports, and SQL data issues 
• Work closely with Field Services group to help maintain security patch compliance and oversee any hardware replacements as part of project upgrades or failed hardware 
• Provides technical support to users including problem recognition, research, isolation, resolution and follow-up steps 
• May be assigned to small projects or to phase(s) of larger projects 

Responsibilities

Education and Experience 
• Associates/(Bachelor’s preferred) in Computer Science or related Information Technology program 
• Course work completed to include: Microsoft SQL Database and Visual Studio exposure 
• GPA of 3.0 or above 
• Minimum 2 years in a related IT field 
• Will consider Bachelors candidates with right out of school with internship exp. 
• Manufacturing work environment a plus 

Required Skills 
• Computer literate in MS Office programs (Word, Excel, Outlook, PowerPoint) 
• Strong Problem-solving skills 
• Organizational skills 
• Demonstrated ability to manage multiple tasks 
• Ability to build relationships and interact with all levels of the organization 
• Strong customer service skills 
• Flexibility - Able to change and adjust smoothly as the situation demands 

PPE: Standard will be provided, shoes are reimbursable up to $150 per pair (1 pair every 2 years) 

Manager Must Haves: 
• Microsoft SQL Server and Visual Studio experience 
• SQL database query and stored procedure creation 
• Server 2008/2012 
• Familiar with hardware and Windows operating systems 

Top Candidates will be shortlisted on 12/8

Qualifications

Message Body:   Manager Must Haves:
• Microsoft SQL Server and Visual Studio experience
• SQL database query and stored procedure creation
• Server 2008/2012
• Familiar with hardware and Windows operating systems

Top Candidates will be shortlisted on 12/8

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