IT Desktop Support

US-NY-Corning
1 month ago(11/15/2017 10:38 AM)
Job ID
2017-28341
Category
Helpdesk
Position Type
Contract (Full-Time)
# of Openings
1

Responsibilities

  • Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment 
  • Install and upgrade equipment and software 
  • Identify recurring issues, document and escalate to appropriate personnel 
  • Represent technical bridge between technology groups and business units 
  • Make recommendations for improvement in processes and procedures 
  • Follow existing processes and use standard methodologies to carry out assigned tasks 
  • Will be required to maintain inventory supplies and records 
  • Participate on cross-technology teams 
  • Performs other related duties as assigned by management 
  • Strong troubleshooting skills 

Qualifications

  • Associates Degree or higher (unless Associates Degree would be attained within 6 months of Hire Date) 
  • Looking for between 0 and 5 years of experience for this position 
  • Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement 
  • Active Directory familiarity 
  • Proficient in installation, navigation, and support of Microsoft Operating systems up to and including Windows 10 
  • Knowledge of Mac operating system and Mobile device operating systems such as IOS and Android 
  • Office 2010/2013/2016 (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access) 
  • Cloud applications/tools such as WebEx, Box, Office 365 
  • Good oral and written communication/documentation skills 
  • Ability to work independently or as part of a team

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