Technical Writer III

US-AZ-Tempe
3 weeks ago
Job ID
2017-28222
Category
Other
Position Type
Contract (Full-Time)
# of Openings
1

Overview

No overtime expected during assignment, expected assignment length 3-6 months based on business needs.

 

• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.

• May be responsible for coordinating the display of graphics and the production of the document.

• Requires a bachelor's degree in a related area and 4-6 years of experience in the field or in a related area.

• Familiar with a variety of the field's concepts, practices, and procedures.

• Relies on limited experience and judgment to plan and accomplish goals.

• Performs a variety of tasks.

• May lead and direct the work of others.

• Typically reports to a manager or head of a unit/department.

• A wide degree of creativity and latitude is expected.

Responsibilities

• Partners with LOB subject matter experts to understand business needs as it relates to procedures
• Drafts and/or updates business procedures
• Ensures procedures are compliant with Bank branding
• Responsible for obtaining appropriate approvals from management and governance teams and facilitating certification process
• Reviews changes to business operations for potential impact to other operations/procedures
• Maintain document library/manual/repository
• Participate in establishing documentation guidelines
• Manage procedure timeline and pipeline
• Partner with the team to remediate open audit issues

Qualifications

Requirements:
• 5+ years of experience writing procedures, process improvement and/or document editing
• Experience researching and preparing procedures, process workflows, and policies
• This position typically requires a degree from a four-year college (e.g., B.A., B.S.)
• Experience with leading process improvement efforts to reduce cost, increase revenue, or reduce risk
• Strong verbal/written communication and presentation skills
• Ability to partner and work with others in the organization to achieve business objectives
• Ability to make decisions independently
• Expert in using MS Office® products
• Strong work ethic, ability to make decisions, and work under tight deadlines
• Must be a creative problem-solver and a creative problem anticipator who is able to anticipate complex issues and problems and takes proactive steps to prevent them from happening

Additional Qualifications:
• Banking industry experience and knowledge of banking organization, products, operations and technology a plus
• MBA, CPA, CFA and/or Six Sigma/LEAN certification a plus
• Big 4 or top tier management consulting experience a plus

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