Helpdesk Specialist

US-NY-New York
5 days ago
Job ID
2017-28050
Category
Helpdesk
Position Type
Contract to Perm (Full-Time)
# of Openings
1

Responsibilities

  • Provide end users with first level contact and support including backup, user account management and provisioning, e-mail system, internet access, office systems and applications support.
  • Supports network and desktop hardware (Dell & Apple), software and applications
  • Properly escalate unresolved queries and Track, route and redirect problems to correct resources.
  • Follow up with customers, provide feedback and see problems through to resolution and update customer data and produce activity reports.
  • Preserve and grow your knowledge of help desk procedures, products and services and Ensure proper recording, documentation and closure.
  • Responsible for procurement and asset inventory and management.
  • Ability to work evenings or weekends in response to the needs of the systems being supported.

Qualifications

  • 2-3 years of experience in a similar position in a medium or large sized network and has record or recommendations for the below skills

Skills:

  • Proven working experience in providing help desk support & Demonstrated knowledge of Windows, MAC operating systems,
  • Good knowledge of Active Directory Exchange/o365 messaging.
  • Familiar with Corporate Antivirus
  • Demonstrated knowledge of setting up remote access for users.
  • Demonstrated ability to administer a 100+ node network including wireless.
  • Demonstrated ability to support networked printers.
  • Highly developed verbal and written communications.
  • Proficiency in English

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