IT Desktop Support

US-NC-Concord
7 days ago
Job ID
2017-28037
Category
Helpdesk
Position Type
Contract (Full-Time)
# of Openings
1

Overview

First shift, 8-5 PM
Overtime is possible but manager should be informed prior to working OT.

Looking for a mix between customer service experience and a strong technical resource.

Responsibilities

  • Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
  • May be responsible for the purchase and installation of hardware/software.
  • Represents bridge between technology and business needs.
  • Resolves problems with new and existing equipment.
  • May train end users on software.
  • Administers end user requests and projects.
  • Coordinates resources to solve problems.
  • Learning and applying a basic knowledge in one skill area.
  • Limited use and/or application of technical principles, theories and concepts.
  • Develops solutions to routine technical problems of limited scope.
  • Work is closely supervised. 
  • Follows specific, detailed instructions.
  • May be assigned to small projects or to phase(s) of larger projects.
  • Contributes to the completion of routine technical tasks.
  • Failure to achieve results can normally be overcome without serious affect on schedules and programs.
  • Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.
  • May or may not have frequent external customer contacts. 

Qualifications

  • 4 yr degree preferred but computer/network related training/experience would be considered. 
  • Manager must haves: 
  • Previous desktop support. At least 1 yr. of IT experience. Setting up/imaging computers .Intermediate software knowledge Altiris & Symantec. Must be familiar with laptops/desktops/printers LAN/WAN/Wireless networks

 

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