Senior System Analyst

US-Washington DC
1 month ago
Job ID
2017-27535
Category
Business Analyst
Position Type
Contract (Full-Time)
# of Openings
1

Overview

Detail Job Description:
The Senior Systems Analyst's role is to gather, analyze, specify, and validate the business needs of project stakeholders related to subscriber management and billing systems projects. This includes interviewing stakeholders and gathering and compiling user and technical requirements to convey to development teams throughout the software lifecycle. The Senior Systems Analyst will also apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications. The Senior Systems Analyst is expected to function in a lead role on projects related to providing Sirius XM's subscribers and potential subscribers with the best digital experience.

Responsibilities

Duties and Responsibilities:

  • Collaborate with project managers and project sponsors to determine project scope and vision.
  • Clearly identify project stakeholders and establish user classes, as well as their characteristics.
  • Conduct iterative requirements sessions with the project team to define functional system requirements via workshops, use cases, scenarios and other methods.
  • Develop and utilize standard templates to accurately and concisely write requirement specifications.
  • Lead JAD sessions with architecture team to ensure system support for stated functional requirements when necessary. Establish alternative cases when applicable.
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Where necessary, develop prototypes of interfaces and attributes based on findings.
  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Identify and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions.
  • Work with stakeholders and project team to prioritize collected requirements.
  • Create process models, specifications, use-cases, diagrams, and charts to provide direction to developers and/or the project team.
  • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
  • Establish and enforce proper change request management procedures for all projects to ensure proper scope control.
  • Communicate changes, enhancements, and modifications -- verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Function as a lead analyst responsible for coordinating and motivating the analyst team to ensure successful completion of the project.
  • Provide recommendations on new and enhanced processes to ensure that our organization continues to function as efficiently and effectively as possible.

 

Qualifications

Requirements and General Skills:

  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Experience overseeing the design, development, and implementation of software solutions, systems, or products.
  • Experience and understanding of agile development methodology.
  • Experience using a service oriented architecture approach.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Ability to apply statistical and other research methods into systems issues and products as required.
  • Demonstrated project management skills and project management software skills, including the ability to provide oversight and guidance through all phases of the project life-cycle.
  • Able to exercise independent judgment and take action on it.
  • Excellent analytical, mathematical, and creative problem-solving skills.
  • Excellent understanding of the organization's goals and objectives.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Logical and efficient, with keen attention to detail.
  • Highly self motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Subscription-based business model experience preferred.
  • Billing system, call center application and customer self-service experience preferred.
  • Experience with UI design and wireframes.

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