Technical Account Manager

US-CA-San Mateo
4 months ago
Job ID
2017-27079
Category
Software Engineering
Position Type
Perm
# of Openings
2

Overview

Customer Advocate, work with company's cloud product experts to ensure health and stable on-cloud operation and respond to the needs of your customers with confidence and ease for a better customer experience, improve problem handling mechanisms and processes in the process. 
Map cloud solutions to the customer’s unique business and technical requirements to ensure strategic long term value. 
Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of company solutions within your assigned accounts 
Provide project leadership, coordination and architectural guidance for the customer’s major cloud initiatives 
Maintain high-level technical knowledge of core cloud solutions and future product direction 
Manage and own competing requests across multiple client engagements
Provide clear and constructive product feedback to product management teams based on customer use-cases and requirements


Qualifications

1. More than 3 year server development, maintenance and optimization experience of large-scale Internet/Enterprise IT applications in logistics, medical, retail, automotive, electronics, finance and other industries , and with more than 3 years project management experience, good at promoting cross-sectoral implementation of complex projects and a strong ability to take results.
2. Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization) 
3. Excellent communication skills, teamwork experience, professionalism and learning ability.
4, Excellent document writing skills, speech skills, and technical training capabilities.
5, Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel.
6, Language proficiency in both Mandarin and English.
7. Satisfy one or more of the following conditions:
-Familiar with one or more of data management technologies such as Oracle, DB2, SQL Server, MySQL, Postgresql, NoSQL, etc., have practical experience in production system application, can independently complete the deployment of related products, troubleshooting, and performance tuning jobs.
-Familiar with one or more of Nginx, JBoss, WebLogic, WebSphere, Dubbo and other middleware products.
-Familiar with Java / C / C ++ / Python / PHP / GO at least one of the development language, and its corresponding development framework under the multi-threaded, high concurrent processing mechanism.
-Familiar with Windows, Linux operating system and DNS, AD, etc., with more than 5 years of system management / network / troubleshooting experience.
-Familiar with open source or commercial technology such as Hadoop / Spark / Storm / HBase / Hive, with practical experience in large commercial application development.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.